You can garner extensive benefits through a neutral network that does not send your customers to another bank’s ATMs one that is extensive and easy to access and one that provides that all-important consistent connection point with your customers.Ĭombining Cyber and Physical Security to Protect Your ATMs Your physical assets are critical, but you can go on the offense by providing customer access to an independent surcharge-free ATM network that extends your service delivery through cash out and cash in kiosks coast-to-coast. One key service differentiator the upstarts lack is a physical presence – a way to connect with customers where they live. How do you compete in this environment? How do you retain your customers and simultaneously acquire more? How do you keep them as close as possible when it’s becoming easier and easier to move accounts or use the products and services of a new contender? Fintechs, neo-banks, and new payments businesses not typically a part of the banking space, are having a profound and sometimes adverse effect on community, regional and large banks nationwide and globally. The banking industry is experiencing radical disruption at the hands of new market entrants. Using a Surcharge-Free ATM Network to Gain a Competitive Edge Where applicable, a previous 2018 Cardtronics survey is referenced to highlight key changes in ATM services delivery and investments.ĭownload the report to find out the results of the 2021 survey and how the ATM channel is evolving into a key digital strategy as it once again becomes an important asset that complements consumers’ desire for self-service banking and always-on functionality.

In the primary interviews that were conducted, we explored a number of topics including the effect of the pandemic on ATM use best practices in determining outsource strategies and the valuation of the ATM channel in retail banking strategies. The purpose of the survey was to illuminate and define the current trends and future dynamics of ATM services and how these changes are impacting outsourcing strategies. In 2021, Cardtronics commissioned PG Research & Advisory Services to conduct a primary survey of ATM channel managers at financial institutions across the United States.

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