seagate backup plus slim not recognized windows 10

Try the following to see what your MBA 'sees' this drive when connected by USB. It may be that this drive has failed and that its status in the Seagate Dashboard app is not being presented accurately. It is listed under Disk Utility, but shows no details. My MacBook Air isn't seeing it it as a device when plugged into USB. Opening Seagate Dashboard tells me the disk is 100% full (I don't think this is possible, but I haven't checked the space on it in a while). It's the Seagate portable drive that is 'running loud,' not your MacBook Air (MBA). My device is running loud all of a sudden and my MacBook Air isn't detecting it. Hi, I have a Seagate Backup Plus Slim Portable (1TB). HELP! I need these files desperately - family photos and my business files. I have not used Time Machine to date, but after reading up, it appears I should possibly consider it with an external HD. I'm also not very educated with how mac utility stuff works, as I used to be a PC user. I've googled and not seeing my same exact issue. I don't see any help in troubleshooting topics via their website.

Seagate doesn't appear to have a forum to post this and they are closed on weekends. I wasn't sure if posting here would be helpful unless someone had the same issue with their Mac. I have tried shutting down the Mac, disconnected all power and usb cords to it and the device for a few minutes. It occasionally quiets down (or slows) and then whirrs louder again. During the test the light was blinking, so it is responding somehow.

I also cannot click the 'View Files' link in Dashboard. Select the computer.' and a blank window underneath that. I tried to go to Restore Backup in Dashboard and it says 'Backups from multiple computers found. I also ran a device test in Dashboard and it took a while, but passed the test.

Seagate backup plus slim not recognized windows 10